Q: Can
you help me set up my Web site?
A: RSH Web Services Technical Support
Department supports our technology only. We can help troubleshoot problems
that occur on the server, but we do not offer any consulting services.
Q: Are
you an Internet Service Provider?
A: Yes in the sense that we provide
hosting services. We do not supply dialup connections to the internet. You
will need to have your own connection to the internet to be able to connect to
and administer your Virtual Server.
Q: Can
I change the default domain name of my virtual servers account?
A: Resetting, or renaming, the main
domain of your virtual server would require that we also reset the root
domain. Because we cannot change the system to recognize a new root domain,
you must order a new server in order to accomplish this.
To change your domain name, you will need to back up all your information and
then order a new server
The standard setup fee will apply.
This will place your new server on a separate IP and will require that 24
hours be allowed for full DNS propagation.
Q: Can
I use SSH to connect to my virtual server?
A: To connect to your virtual server
using SSH, you will need to obtain an SSH-compatible Telnet program.
We recommend SecureCRT
by Van Dyke Technologies.
After you install your SSH-compatible Telnet program, you will need to
configure a connection.
If you are using SecureCRT, follow the steps below:
1) Set the Protocol to SSH.
You are asked for Name, Hostname/IP, port, username, Cipher, Authentication,
and Password, depending on the type of Cipher and Authentication. If you are
not sure what to enter, simply keep the default settings.
2) Enter your virtual server domain name in the hostname/IP and the Name
fields.
3) Enter your administrative username and password in the username and
password fields.
4) Click OK.
You should now be able to connect to your virtual server through SSH.
Q: What
does the FD_SETSIZE error mean?
A: The following error indicates that
you have too many virtual hosts on your site:
[Sat Sep 26 22:34:10 1998] [warn] send body:
filedescriptor (314) larger than FD_SETSIZE (256) found, you probably need to
rebuild Apache with a larger FD_SETSIZE
If you receive the above error, it may be necessary to migrate some domains to
another virtual server.
Q: How
do I change the time zone on my virtual server?
A: First, find the appropriate time
zone in your virtual server’s /usr/share/zoneinfo directory. To get there,
Telnet to your virtual server and type the following from your home directory:
cd ../../share/zoneinfo
The zoneinfo directory contains a subdirectory of regions. To view the list,
type:
ls
A list of regions appears:
Select a region (for example, US or Europe), and move into that directory
using the cd command.
Example: If you are choosing a US time zone, you would type the following:
cd US
Now, find the time zone you wish to choose:
ls
Another list appears for specific time zones within the region you choose.
Example: The following list of US time zones appears within the US directory:
Alaska Central
Hawaii Mountain
Aleutian East-Indiana Indiana-Starke Pacific
Arizona Eastern Michigan
Samoa
After you find the appropriate time zone, type the following at the command
prompt:
chmod 600 ~/etc/localtime
Now, copy the file path of the time zone file into your ~/etc/localtime
directory.
Example: If you chose the US/Pacific time zone, you would type the following:
cp /usr/share/zoneinfo/posix/US/Pacific ~/etc/localtime
Your virtual server’s time zone information is now updated.
Q: Can
I point multiple domains to my virtual server?
A: Of course! virtual servers makes
it easy to configure and administer multiple domains on your virtual server.
Pointing domain names to separate directories is called Virtual Hosting, and
is one of the most popular features available.
By default, new domain names are pointed to a special vhosts directory that
allows you to customize your virtually hosted domains to a degree that simply
isn't possible on our competitors' systems.
Q: Can
you provide me with the correct paths for my virtual server?
A: The following are the paths to
important files and directories on your virtual server:
time: /bin/date
Perl script: /usr/bin/perl5
sendmail: /bin/sendmail
cgi-bin: Whatever your Script Alias statement in your global Apache
configuration files specifies
Q: Why
isn’t the FAVICON.ICO bookmark icon working?
A: Make sure that the favicon.ico is
in the specific directory for the page your trying to bookmark. If it is not,
this will also cause it to use the default icon.
If, after you bookmark the page, it still does not show the icon, check the
error logs. If you find GET 404 errors, it cannot find the icon.
Make sure you are using Internet Explorer 5.5 This only works for IE 5.0 and
higher. (IE 5.5 is the latest, as per this documents release)
Q: After
I edited and uploaded my files, they didn't work.
A: Try entering the following command
at your virtual server's Telnet or SSH prompt, where filename is the name of a
file that doesn't work:
less filename
You may see the following output:
"filename" may be a binary file. See it
anyway?
This is a strong indication that your file has been saved in binary format.
One of two things happened to the file to put it in binary:
1) If the file was edited in a word processor rather than a text editor, it
may have been inadvertently saved as a document for that software, even if the
file type was set to "text." Whenever editing a plain text file, you
will want to make certain to only use a text editor, such as NotePad in
Windows, or SimpleText in MacOS.
2) If the file was uploaded via FTP, the software may have been set to binary
format. If "auto-detect" is an option for upload/download method,
you will want to use this. However, if this is not available, you will need to
make certain "ASCII" is selected whenever uploading or downloading a
plain text file, as this is the most common reason for text files to be in
binary format.
Q: Why
does my .htaccess file not work?
A: If you have a problem with your .htaccess
file and you know it is correct, you will want to check the access.conf file
for the following line:
AllowOverride None
Change this line to read:
AllowOverride All
This enables the .htaccess file.
This can also be the cause of FrontPage not requesting the password.