Q.) Can
I access my domain address with or without the "www"?
A.) Yes, you will be able to access the
domain address with or without the "www" in front of the domain
name. Example: http://www.your-name.com or http://your-name.com is acceptable,
whichever you prefer.
Q.) Do
you offer dial-up Internet access?
A.) No, you will need local Internet
access in order to maintain your web site and retrieve email addressed to your
site. We have found web sites and pages will be displayed faster when not
mixed with a dial up service.
Q.) Can
I transfer an existing domain name to your servers?
A.) Yes, just be sure to specify that you
are requesting a transfer and NOT a new domain. You should keep the service
with your current provider while waiting to complete the transfer process. If
the contact email on your domain has changed from the time you originally
registered it, you will need to fax an authorization to complete the process.
Q.) Will you help to change
our DNS information?
A.) Yes. We have also listed some of the more popular companies with
links on How to change your DNS
information.
Q.) Can
you host foreign domain names?
A.) Yes, we can host or house any foreign
extensions. We do not do the registration of foreign domain names but can
provide the nameservers so you can register them yourselves. For more
information see International
Domain Names.
Q.) How
long does it take before my domain name is active?
A.) It usually takes about 24-36 hours
before it is active. Note All Internet providers must update their records
(DNS tables) to reflect the new sites location, so if you are in Italy it may
take longer for you domain to become viewable by the Internet.
Q.) How
do I transfer files to my web site?
A.) There is 3 ways to transfer files to
your web site, FTP programs, Front Page and our Web Site Manager. All are
explained in detail in our FTP
section
Q.) Will
I have unlimited access to update my pages?
A.) You have unlimited access via FTP
24-hours a day. As such, you can create and maintain your web pages on your
own computer and upload files to your web site at your leisure.
Q.) How
long does it take to set up a new account?
A.) New accounts are generally set up
within 24 - 36 hours from the time we receive your order. Once an account is
set up, an activation notice will be sent to you via email including your
user-ID and password. You can begin uploading files to your new web site.
Q.) Can
I subdivide my space and resell it?
A.) Yes, we do allow you to create
subdirectories which you can use to offer friends or clients space as long as
its within our policy guidelines. You can also request additional FTP accounts
with limited access to a specific directory for a small additional setup
charge.
Q.) Can
I have more domains pointing to the same main page as my main domain?
A.) Yes, We can "point" other
domain names to your existing web site, there is a one time
"pointing" fee of $25 for each domain name. This is a great way to
expand the marketing of your present business.
Q.) Will
you submit our pages to the Search Engines
A.) Yes, for full details click
here.